Christmas Returns Policy
For Christmas gift purchases made from Wednesday 15th November 2023 right up until Christmas Eve, we are pleased to provide you with an extension on returns until Sunday 14th January 2024, or 30 days from the date of purchase (whichever is later) to exchange or return your items as long as all other return conditions are met.
Returns & refunds will be accepted provided the conditions in our Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment i.e Credit Card/Clearpay/GiftCard/Apple pay
Purchases Made In Smiggle Stores
Purchases made in a Smiggle retail store can be returned or exchanged in a Smiggle retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can return or exchange an item purchased online in any Smiggle retail store in the United Kingdom or by posting it to the address below. Orders paid by Klarna, PayPal, or Clearpay cannot be refunded in-store at this time and must be returned via post.
Smiggle Online Returns
Interlink Way East
Bardon Business Park
- Make sure your order number, name, address, email, phone number and instructions are included and any comments.
- All returns remain the responsibility of the purchaser until received by Smiggle.
- We do not offer Free returns at this time. All returns postage costs must be paid for by the sender.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).