Returns & refunds will be accepted provided the conditions in our Refund & Exchange Policy have been met. Refunds will be processed using the original form of payment i.e Credit Card/Clearpay/GiftCard/Apple pay
Purchases Made In Smiggle Stores
Purchases made in a Smiggle retail store can be returned or exchanged in a Smiggle retail store. You must present the receipt you received in the store at the time you purchased your items.
Purchases Made Online
You can return an online order to any Smiggle store as long as you take a copy of your confirmation email with you, or by posting it to the address below. Just so you know, a dispatch note received inside a parcel will not be accepted as proof of purchase in-store.
Orders paid by Klarna, PayPal, or Clearpay cannot be refunded in-store at this time and must be returned via post.
RETURNS ADDRESS
Smiggle Online Returns
Interlink Way East
Bardon Business Park
Bardon Hill
Coalville
LE67 1LG
- Make sure your order number, name, address, email, phone number and instructions are included and any comments.
- All returns remain the responsibility of the purchaser until received by Smiggle.
- We do not offer Free returns at this time. All returns postage costs must be paid for by the sender.
Please note that delivery costs will be excluded from the refund unless goods are returned in accordance with your statutory rights (e.g. they are faulty or not as ordered).