At the checkout, we will give you the option of a safe place where we can leave your parcel if you're not home. If you have opted for a safe place delivery and Hermes has successfully delivered your parcel, a card will be left in your mail box confirming your delivery.
Where delivery can’t be made at your designated address, to your safe place or neighbours, a card will be left. You can arrange a re-delivery to a different address within the same area code, safe place or neighbour.
Hermes will reattempt delivery up to 3 times in total.