Once an order has been received back by our warehouse, we aim to process your refund within 21 business days. You will receive an email that your returned parcel has been refunded.
The refund will take 3-7 working days (Monday to Friday) to transfer to your bank.
If you have not received an email 21 working days after sending the item(s) back, please contact us here with your order details and proof of postage.
All returns remain the responsibility of the purchaser until received by Smiggle.